Roles & Responsibilities:
- Responding to customer inquiries and concerns promptly and professionally through various communication channels.
- Resolving customer complaints and issues by identifying the root cause of the problem and finding an appropriate solution.
- Collaborating with other departments to ensure customer inquiries are resolved efficiently.
Providing customers with information about the company's products or services and assisting with their purchases.
- Maintaining accurate customer records and updating databases with customer information.