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Hiring - Customer Support Executive

Select the your work experience
Roles & Responsibilities:

- Responding to customer inquiries and concerns promptly and professionally through various communication channels.

- Resolving customer complaints and issues by identifying the root cause of the problem and finding an appropriate solution.

- Collaborating with other departments to ensure customer inquiries are resolved efficiently.

Providing customers with information about the company's products or services and assisting with their purchases.

- Maintaining accurate customer records and updating databases with customer information.

Required Skills:

- Minimum 1 year of experience in the Ed-Tech industry or relevant ..

- Proven experience managing a customer support team.

- Excellent communication and interpersonal skills.

- Strong problem-solving and decision-making skills. - Ability to analyze data and identify trends and insights.

- Familiarity with customer support tools and technologies, & other CRM systems.

- Strong leadership skills, including the ability to motivate and inspire team members. - Ability to work independently and manage multiple priorities in a fast-paced environment.